At pkr99, your privacy matters. This Privacy Policy explains exactly what personal data we collect from Pakistani players, why we collect it, how we use it, and what rights you have over your own information.
pkr99 is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy applies to all services provided by pkr99, including cricket betting, casino games, slots, the Aladdin and Ocean King Jackpot game categories, wallet operations, customer support interactions, and any marketing communications you receive from us.
This document is written in plain, straightforward English so that players across Pakistan — whether you are signing in from Karachi, Lahore, Islamabad, Faisalabad, or anywhere else in the country — can clearly understand what happens to your data when you use pkr99.
By registering a pkr99 account and using our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, please do not use the pkr99 platform.
Your data, your rights: pkr99 does not sell your personal data to third parties for marketing purposes. We collect only what is necessary to operate our platform safely, comply with our regulatory obligations, and provide you with the best possible gaming experience.
1.1 pkr99 is an internationally licensed online casino and sports betting platform operating at pkr99.biz. References to "pkr99", "we", "us", or "our" in this Privacy Policy refer to the pkr99 platform and its operating entity responsible for processing the personal data described in this document.
1.2 pkr99 acts as the data controller in respect of personal data collected from players via the pkr99 platform. As data controller, pkr99 determines the purposes and means of processing player personal data, and bears responsibility for ensuring that processing is carried out lawfully and in accordance with applicable data protection standards.
1.3 This Privacy Policy applies to all data subjects who interact with pkr99, including registered account holders, visitors to the pkr99 website who have not yet registered, and individuals who contact pkr99 customer support without an account.
1.4 This Privacy Policy should be read in conjunction with the pkr99 Terms & Conditions and the pkr99 Responsible Gaming Policy, both of which are published separately on the pkr99 platform and form part of the same overall player agreement.
2.1 pkr99 collects several categories of personal data, depending on how you interact with the platform. The table below sets out the main categories of data we collect and specific examples of data within each category:
| Category | Examples of Data Collected |
|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, passport number, photograph (for KYC verification), gender. |
| Contact Data | Pakistani mobile phone number, email address, city and province of residence. |
| Account Data | Username, account ID, registration date, account status, login history, and two-factor authentication settings. |
| Financial Data | JazzCash or EasyPaisa account number, bank account details (HBL, UBL, Meezan Bank, etc.), transaction history, deposit and withdrawal records, PKR wallet balance. |
| Gaming Data | Bet history, game sessions, wagering amounts, win/loss records, bonus usage, favourite games and markets. |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, session duration, referral source. |
| Responsible Gaming Data | Deposit limits set, self-exclusion periods activated, cooling-off requests, responsible gaming tool usage history. |
| Communications Data | Records of live chat conversations, emails sent to support, feedback submitted, and any complaints lodged with pkr99. |
| Marketing Preferences | Your opt-in or opt-out status for promotional communications, notification preferences, and campaign interaction history. |
2.2 pkr99 does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, or health information, except where health or wellbeing information is voluntarily shared by a player in the context of a responsible gaming request (for example, disclosing a gambling problem when requesting self-exclusion). Such information is processed solely for the purpose of providing appropriate responsible gaming assistance and is not used for any other purpose.
2.3 Where you choose not to provide personal data that pkr99 requires to fulfil a legal obligation — such as identity documents for KYC verification — pkr99 may be unable to provide certain services, including the processing of withdrawals or the activation of full account functionality.
3.1 pkr99 collects personal data through the following means:
3.2 pkr99 does not purchase or obtain personal data about you from data brokers, social media platforms, or any other third-party marketing data sources for use in player profiling.
4.1 pkr99 processes your personal data for the following specific purposes:
Marketing opt-out: If you no longer wish to receive promotional emails or SMS notifications from pkr99, you may unsubscribe at any time by contacting our support team at [email protected] or by updating your notification preferences within your account settings. Opting out of marketing does not affect your ability to use the pkr99 platform.
5.1 pkr99 processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:
5.2 pkr99 does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review, except where such processing is required by applicable law or where you have explicitly consented to it.
6.1 pkr99 does not sell your personal data. We share your data only in the specific, limited circumstances described in this section:
6.2 All third parties with whom pkr99 shares personal data are required to implement appropriate technical and organisational security measures and to process personal data only for the specific purposes for which it was shared.
6.3 pkr99 does not share your personal data with advertisers, data brokers, or any third party for the purpose of targeted advertising or profiling for commercial purposes unrelated to the pkr99 platform.
7.1 pkr99 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying regulatory, legal, accounting, or reporting requirements. The following general retention periods apply:
7.2 Upon expiry of the applicable retention period, pkr99 will securely delete or anonymise personal data so that it can no longer be linked to you as an individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.
8.1 pkr99 implements industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our current security measures include:
8.2 While pkr99 takes all reasonable precautions to secure your data, no system or transmission over the internet can be guaranteed as completely secure. pkr99 cannot warrant absolute security of data in transit, and players should also take personal precautions — such as using strong, unique passwords and enabling two-factor authentication — to protect their accounts.
9.1 As a pkr99 player whose personal data is processed by pkr99, you have the following rights in respect of your personal data. To exercise any of these rights, please contact the pkr99 support team at [email protected].
You have the right to request a copy of the personal data pkr99 holds about you, along with information about how it is being processed.
You have the right to request correction of any inaccurate or incomplete personal data pkr99 holds about you.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to pkr99's legal retention obligations.
You may request that pkr99 restrict the processing of your personal data in certain circumstances, such as while the accuracy of your data is being verified.
Where processing is based on consent or contract, you may request receipt of your personal data in a structured, commonly used, machine-readable format.
You have the right to object to processing of your personal data carried out on the basis of pkr99's legitimate interests, including processing for direct marketing purposes.
9.2 pkr99 will respond to all data rights requests within 30 days of receipt. Where a request is complex or involves a large volume of data, pkr99 may extend this period by up to two additional months, in which case you will be notified of the extension and the reasons for it.
9.3 pkr99 will not charge a fee for handling data rights requests, unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.
9.4 pkr99 reserves the right to verify your identity before processing any data rights request, to ensure that personal data is not disclosed to an unauthorised person.
10.1 pkr99 uses cookies and similar tracking technologies on the pkr99 website to enhance your browsing experience, remember your preferences, maintain your login session, and analyse site traffic. The following types of cookies are used:
10.2 You may manage your cookie preferences via your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is being set. Please note that refusing essential cookies will prevent pkr99 from functioning correctly.
10.3 pkr99 does not use third-party advertising network cookies or tracking pixels that share your browsing data with external advertising platforms.
11.1 pkr99 is strictly an adult platform. Access to pkr99 services is prohibited for any person under the age of 21. pkr99 does not knowingly collect personal data from individuals under 21 years of age.
11.2 If pkr99 discovers or reasonably suspects that a registered player is under 21, pkr99 will immediately suspend the account, void all bets placed during the period of underage use, and return any remaining deposited balance (excluding any winnings generated) to the originating payment method pending verification.
11.3 Any personal data collected from a person subsequently identified as being under 21 will be deleted from pkr99's systems as promptly as technically feasible, subject to any minimum retention obligations under applicable law.
11.4 Parents and guardians who believe a minor may have accessed pkr99 are encouraged to contact our support team immediately at [email protected]. pkr99 treats all such reports with the utmost seriousness and will investigate and act without delay.
21+ Commitment: pkr99 conducts mandatory age verification as part of the KYC process for all registered players. No player may access full platform functionality — including deposits, withdrawals, and gameplay — until their age has been confirmed as 21 or above. This is a non-negotiable platform-wide requirement with no exceptions.
12.1 pkr99 operates as an internationally licensed platform. As a result, some of your personal data may be transferred to, stored in, or processed in a country outside Pakistan. This may include countries where pkr99's servers, KYC verification providers, or technology service providers are located.
12.2 Wherever personal data is transferred internationally, pkr99 takes appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection standards and that your data receives a level of protection equivalent to that which it receives when held within Pakistan.
12.3 Such steps may include entering into contractual data protection agreements with the receiving party that require them to maintain appropriate security standards and to process data only in accordance with pkr99's instructions.
12.4 By using the pkr99 platform and consenting to this Privacy Policy, you acknowledge and accept that your personal data may be transferred internationally as described in this section.
13.1 pkr99 may update or revise this Privacy Policy from time to time to reflect changes in our data processing practices, regulatory requirements, or platform features. The most current version of the Privacy Policy will always be available at pkr99.biz/privacy-policy, with the effective date updated at the top of the document.
13.2 Where a change to this Privacy Policy materially affects how we process your personal data, pkr99 will take reasonable steps to bring the change to your attention — for example, via an in-platform notification or an email to your registered address.
13.3 Your continued use of the pkr99 platform following publication of an updated Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with any changes to this Privacy Policy, you may request account closure as set out in the pkr99 Terms & Conditions.
14.1 If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how pkr99 has handled your personal data, please contact us through one of the following channels:
14.2 pkr99 aims to acknowledge all privacy-related enquiries within 48 hours and to resolve them fully within 30 days. For formal data rights requests, the timelines set out in Section 9.2 apply.
14.3 pkr99 takes all privacy complaints seriously. If you are not satisfied with pkr99's response to a privacy complaint, you may have the right to escalate the matter to the relevant data protection authority or gaming regulator. pkr99 will provide information about available escalation channels upon request.
All data transmitted between your device and pkr99's servers is protected with TLS encryption. Whether you are depositing via JazzCash in Karachi or placing a PSL bet from Lahore, your connection is always secure.
pkr99 verifies every player's identity and age before enabling full account functionality. Your CNIC or passport data is processed securely by licensed verification providers and never shared for commercial purposes.
pkr99 does not sell, rent, or trade your personal data to third parties for marketing or advertising purposes. The data you share with us stays within pkr99's controlled ecosystem and its authorised service providers only.
Pakistani players have clear rights to access, correct, delete, and port their personal data. Submit a request to our support team and we will action it within 30 days — no complicated processes, no unnecessary delays.
Receiving too many promotional messages? You can opt out of all pkr99 marketing communications at any time through your account settings or by emailing support. Opting out never affects your ability to play.
Responsible gaming data — including self-exclusion requests and deposit limits — is handled with extra care. This information is used solely to protect your wellbeing and is never used for commercial profiling or marketing targeting.
Your data is protected. Your PKR payouts are fast. Cricket betting, live casino, and slots — all in one place for Pakistani players. 21+ only.